Privacy- en Cookiebeleid

Last updated: September 1, 2024

This Privacy Policy outlines the practices and policies of SIA “Frame House group” regarding the collection, use, and disclosure of your information when you utilize the Service. It also informs you about your privacy rights and the protections afforded by the law.

By using the Service, you consent to the collection and use of your information as specified in this Privacy Policy. We process your personal data to enhance and deliver the Service.

Interpretation and Definitions

Interpretation

Definitions

For the purposes of this Privacy Policy, the terms are defined as follows:

Account: A unique account created for you to access our Service or parts of our Service.
Business: Under the GDPR, this refers to the Company as the legal entity responsible for collecting consumers’ personal information and determining the purposes and means of its processing, or on whose behalf the information is collected. The Business operates within the European Union.
Consumer: According to the GDPR, a Consumer is a natural person residing in the European Union. The term “resident” includes any individual in the EU for other than a temporary or transitory purpose, and any EU domiciled individual outside the EU for a temporary or transitory purpose.
Cookies: Small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among other uses.
Company: Referred to as either “the Company”, “We”, “Us”, or “Our” in this Agreement, denotes the www.framehouse-portugal.pt website. Under the GDPR, the Company acts as the Data Controller.
Country: Refers to Portugal
Data Controller: Under the GDPR, this refers to the Company as the legal person which, alone or jointly with others, determines the purposes and means of the processing of Personal Data.
Device: Any device that can access the Service such as a computer, cellphone, or digital tablet.
Do Not Track (DNT): A concept promoted by US regulatory authorities, particularly the U.S. Federal Trade Commission (FTC), advocating for a mechanism that allows internet users to control the tracking of their online activities across websites.
Personal Data: Any information that relates to an identified or identifiable individual. Under GDPR, it includes information such as names, identification numbers, location data, online identifiers, or factors specific to physical, physiological, genetic, mental, economic, cultural, or social identities.
Sale: Under the GDPR, this involves selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating a consumer’s personal information to another business or a third party for monetary or other valuable consideration.
Service: Refers to the Website.
Service Provider: Any natural or legal person who processes data on behalf of the Company. This includes third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analyzing how the Service is used. For GDPR purposes, Service Providers are considered Data Processors.
Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website: Refers to https://framehouse-portugal.pt , accessible from https://framehouse-portugal.pt
You: The individual accessing or using the Service, or the company, or other legal entity on behalf of which such an individual is accessing or using the Service. Under the GDPR, you may be referred to as the Data Subject or as the User.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may request that you provide us with certain personally identifiable information (PII) that can be used to contact or identify you. This information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data

Usage Data

Usage Data is automatically collected when you use the Service. This data may include details such as:

Your device’s Internet Protocol (IP) address.
Browser type and version.
The pages you visit on our Service.
The date and time of your visit.
The amount of time you spend on those pages.
Unique device identifiers and other diagnostic data.

When accessing the Service via a mobile device, we may also automatically collect information including:

The type of mobile device you use.
Your mobile device’s unique ID.
The IP address of your mobile device.
Your mobile operating system.
The type of mobile internet browser you use.
Additional unique device identifiers and diagnostic data.

Additionally, we collect information sent by your browser whenever you visit our Service or access the Service using a mobile device.

Tracking Technologies and Cookies

We utilize Cookies and similar tracking technologies to monitor activity on our Service and store specific information. These technologies include beacons, tags, and scripts to collect data and help enhance and analyze our Service. The tracking technologies we use may consist of:

Cookies or Browser Cookies: A Cookie is a small file placed on your device. You can set your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service. Unless you have adjusted your browser settings to refuse Cookies, our Service may use Cookies.

Web Beacons: Some sections of our Service and our emails may contain small electronic files known as web beacons (also called clear gifs, pixel tags, and single-pixel gifs). These enable the Company, for example, to count users who have visited those pages or opened an email, and they also facilitate other related website statistics, such as tracking the popularity of a certain section and verifying system and server integrity.

Cookies can be categorized as “Persistent” or “Session” Cookies:

Persistent Cookies remain on your personal computer or mobile device when you go offline.

Session Cookies are deleted as soon as you close your web browser.

We utilize both Session and Persistent Cookies for various purposes as outlined below:

Necessary / Essential Cookies

Type: Session Cookies
Administered by: Us
Purpose: These Cookies are crucial for providing you with services available through the Website and enabling you to use some of its features. They assist in authenticating users and preventing fraudulent use of user accounts. Without these Cookies, the services you have requested cannot be provided. We use these Cookies solely to deliver those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies determine if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices you make when you use the Website, such as your login details or language preference. The aim of these Cookies is to provide you with a more personalized experience and to prevent you from having to re-enter your preferences every time you use the Website.

Tracking and Performance Cookies

Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The data collected may directly or indirectly identify you as an individual visitor because it is typically linked to a pseudonymous identifier associated with the device you use to access the Website. These Cookies may also be used to test new pages, features, or functionality of the Website to see how users respond to them.

For more detailed information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use your Personal Data for various purposes, as outlined below:

To Provide and Maintain Our Service: We use your Personal Data to facilitate the operation of our Service, including monitoring its usage to ensure it functions properly and meets user needs.

To Manage Your Account: Your Personal Data helps us manage your registration as a user of the Service. This includes giving you access to different functionalities available to registered users.

For the Performance of a Contract: We process your Personal Data to fulfill our contractual obligations, including the development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased, or any other contract with us through the Service.

To Contact You: We may use your Personal Data to contact you via email, telephone calls, SMS, or other electronic communications like push notifications from mobile applications, about updates or informative communications related to the functionalities, products, or services you’ve contracted, including necessary security updates. The Company also has the right to send the User notifications about new products and services, special offers and various events. The User may opt out of receiving notifications by sending a letter to the Company to the e-mail address info@framehouse-portugal.pt with the note “Opt-out of notifications”.

To Provide Offers and Information: We may inform you about news, special offers, and general information about other goods, services, and events similar to those you have already purchased or inquired about, unless you choose not to receive such information.

To Manage Your Requests: We use your Personal Data to attend to and manage your requests made to us.

For Business Transfers: Your information may be used to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, in which Personal Data held by us about our Service users is among the assets transferred.

For Other Purposes: We may use your information for additional purposes such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, services, marketing, and your overall experience.

We may share your personal information in the following circumstances:

With Service Providers: We share your personal information with Service Providers who assist us in monitoring and analyzing the use of our Service, processing payments, and contacting you. These providers are crucial for the efficient functioning of our services.

For Business Transfers: In the event of a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, we may share or transfer your personal information. This is done in connection with, or during negotiations of, any such transactions.

With Affiliates: We may share your information with our affiliates, ensuring they adhere to this Privacy Policy. Our affiliates include our parent company, subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

With Business Partners: To offer you specific products, services, or promotions, we may share your information with our business partners. This collaboration helps us provide you with new offers and enhancements.

With Other Users: If you share personal information or interact in public areas of our Service, such as forums or comment sections, this information may be viewed by all users and could be publicly distributed outside the Service.

With Your Consent: We may disclose your personal information for any other purpose upon receiving your explicit consent.

In all cases, we take steps to ensure that your personal information is handled securely and in accordance with applicable laws and our Privacy Policy.

Retention of Your Personal Data

The Company will retain your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy. We will keep and use your Personal Data to the extent required to comply with our legal obligations (for example, if we need to retain your data to fulfill applicable legal requirements), resolve disputes, and enforce our legal agreements and policies.

Additionally, the Company will retain Usage Data for internal analysis purposes. Typically, Usage Data is kept for a shorter duration, except in cases where it is utilized to enhance security, improve the functionality of our Service, or when legal obligations mandate a longer retention period.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other locations where the involved parties manage the data. This means that your information may be transferred to and stored on computers located outside your state, province, country, or other governmental jurisdiction, where the data protection laws may differ from those in your jurisdiction.

By consenting to this Privacy Policy and submitting your information, you are agreeing to this transfer.

The Company commits to taking all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will occur to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

In the event that the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will notify you before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose your Personal Data if mandated by law or in response to valid requests from public authorities (e.g., a court or government agency).

Other legal requirements

The Company may disclose your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users of the Service or the public
Protect against legal liability

These measures are designed to ensure that your Personal Data is handled securely and in accordance with legal obligations and the ethical standards of the Company.

Security of Your Personal Data

The security of your Personal Data is a priority for us, but it’s important to note that no method of transmission over the Internet or method of electronic storage is entirely secure. While we aim to use commercially acceptable measures to protect your Personal Data, absolute security cannot be guaranteed. We continuously strive to enhance our security practices as technology evolves, but we encourage you to take your own precautions to protect your personal information online.

Detailed Information on the Processing of Your Personal Data

The Service Providers we engage may have access to your Personal Data. These third-party vendors are involved in various functions, including collecting, storing, using, processing, and transferring information about your activity on our Service. Their actions and responsibilities regarding your data are governed by their own Privacy Policies. It’s important for you to be aware of these policies, as they detail how your information is handled outside of our direct control. We carefully select these providers to ensure they meet our standards for data protection.

Analytics

We employ third-party Service providers to monitor and analyze the use of our Service, including:

Google Analytics

Google Analytics is a web analytics service provided by Google that tracks and reports website traffic. Google utilizes the data collected to track and monitor the use of our Service. This data may also be shared with other Google services, where it can be used to contextualize and personalize the ads of its own advertising network.

If you prefer not to have your activity on our Service available to Google Analytics, you can opt-out by installing the Google Analytics opt-out browser add-on. This add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about your visit activity.

For more detailed information on Google’s privacy practices, you can visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Email Marketing

We may use your Personal Data to send you newsletters, marketing or promotional materials, and other information that might be of interest to you. If you decide at any time that you no longer wish to receive these communications, you can opt out by following the unsubscribe link or the instructions provided in any email we send. Alternatively, you can contact us directly to opt out. This gives you control over the information you receive from us and ensures your choices are respected.

GDPR Privacy

Legal Basis for Processing Personal Data under GDPR

We may process your Personal Data under the following conditions:

Consent: You have explicitly given your consent for us to process your Personal Data for one or more specific purposes.

Performance of a Contract: The provision of Personal Data is necessary for the execution of a contract to which you are a party, or in order to take steps at your request before entering into such a contract.

Legal Obligations: Processing your Personal Data is necessary for compliance with a legal obligation to which the Company is subject.

Vital Interests: Processing your Personal Data is essential in order to protect your vital interests or those of another natural person.

Public Interests: Processing your Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.

Legitimate Interests: Processing your Personal Data is necessary for the purposes of the legitimate interests pursued by the Company or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

In any case, the Company is committed to providing clarity on the specific legal basis that applies to the processing, especially regarding whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract. If you have questions about this or any aspect of our data processing practices, we will gladly provide further explanation.

Your Rights under the GDPR

The Company is committed to upholding the confidentiality of your Personal Data and ensuring that you can exercise your rights effectively. As provided under this Privacy Policy, and by law if you are within the EU, you have the following rights:

Request Access to Your Personal Data: You have the right to access, update, or delete the information we hold about you. Where possible, you can perform these actions directly within your account settings section. If you cannot do these actions yourself, please contact us, and we will assist you. This includes the right to receive a copy of the Personal Data we hold about you.

Request Correction of Your Personal Data: If any of the Personal Data we hold is incomplete or inaccurate, you have the right to have it corrected.

Object to Processing of Your Personal Data: This right applies when we are relying on a legitimate interest as the basis for our processing, and there is something specific to your situation which makes you want to object to our processing on this ground. You also have the right to object if we are processing your Personal Data for direct marketing purposes.

Request Erasure of Your Personal Data: You have the right to ask us to delete or remove your Personal Data when there is no compelling reason for its continued processing.

Request the Transfer of Your Personal Data: We will provide your Personal Data to you or a third party you have chosen, in a structured, commonly used, machine-readable format. Note that this right applies only to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw Your Consent: At any time, you have the right to withdraw your consent to the use of your Personal Data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of the Service.

These rights ensure that you have significant control over your Personal Data and its use. If you wish to exercise any of these rights, please contact us directly.

Exercising of Your GDPR Data Protection Rights

You can exercise your rights of access, rectification, cancellation, and opposition by contacting us directly. To ensure the security of your information, we may ask you to verify your identity before we respond to your requests. Once we verify your identity, we will do our best to respond to your request as quickly as possible.

Additionally, you have the right to lodge a complaint with a Data Protection Authority (DPA) regarding our collection and use of your Personal Data. If you are located in the European Economic Area (EEA), you can contact your local data protection authority for more information. This authority can provide guidance and act on your behalf if you believe your rights have been infringed.

Categories of Personal Information Collected

We collect a variety of information that can directly or indirectly identify a specific consumer or device. Below is a list of categories of personal information that we may collect, or that may have been collected from consumers. Please note that while these categories are aligned with the definitions under the GDPR, not all examples of personal information in these categories are necessarily collected by us. The actual collection of specific data depends on the interactions you have with our service and the information you choose to provide:

Identifiers: Such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.

Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)): Including but not limited to, physical characteristics or description, telephone number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information.

Protected classification characteristics under California or federal law: Including age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information.

Commercial information: Including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

Biometric information: Such as fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait or other physical patterns, and sleep, health, or exercise data that contain identifying information.

Internet or other similar network activity: Including, but not limited to, browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.

Geolocation data: Physical location or movements.

Sensory data: Audio, electronic, visual, thermal, olfactory, or similar information.

Professional or employment-related information: Current or past job history or performance evaluations.

Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)): Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

Inferences drawn from other personal information: Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

This list reflects our commitment to transparency in the handling of personal information. It’s important to reiterate that specific pieces of information are only collected if you provide them directly or through your interactions with our services.

Under GDPR, personal information does not include:

Publicly available information from government records
Deidentified or aggregated consumer information

Sources of Personal Information

We collect personal information from a variety of sources to ensure the comprehensive functionality and optimization of our Service. Here are the categories from which we typically gather personal information:

Directly from You: We obtain information you provide directly to us. This includes information you enter into forms or data fields on our Service, such as during account registration, transaction processes, or when you set preferences through our Service. Examples include your personal details, payment information, and the choices you make on our Service.

Indirectly from You: We collect some information about you by observing your interactions with our Service. This includes tracking the pages you visit, the products you view, and how you navigate through the Service, which helps us understand your interests and enhance user experience.

Automatically from You: As you interact with our Service, we collect information via cookies and similar technologies that are set on your device. This automation helps capture data such as your browsing behavior, device and browser type, and other engagement metrics that assist in our analysis and service improvement.

From Service Providers: We also receive personal information from third-party vendors and service providers who assist us in various aspects of operating our Service. This includes analytics providers who help us with insights and data trends, payment processors who handle your financial transactions securely, and other vendors who support the delivery of our services.

These sources enable us to tailor our Service to meet your needs and preferences, maintain and improve our operations, and ensure secure and efficient transactions.

Use of Personal Information for Business Purposes or Commercial Purposes

We may use or disclose the personal information we collect for “business purposes” or “commercial purposes” as defined under the GDPR. This usage includes several activities necessary for the service and product provision, security, and compliance we offer. Below are examples of how we may use the personal information collected:

To Operate and Provide Our Service: We use personal information to operate our Service effectively and provide you with functionality. This includes using information to process transactions, maintain your account, and deliver services you have requested.

Support and Inquiry Response: We use your personal information to respond to your inquiries, provide customer support, and address and resolve any issues or concerns you may have.

Fulfillment of Requests: When you provide personal information for a specific reason, such as making a purchase or asking a question about our services, we use that information for fulfilling your request. For instance, if you submit your contact information for a query, we will use it to respond; if you provide details for a purchase, we will use that to process the payment and facilitate delivery.

Legal and Regulatory Compliance: We may use or disclose personal information to respond to law enforcement requests or as required by applicable laws, court orders, or government regulations.

As Described at the Time of Collection: We will use your personal information as described at the point of collection under the terms of the GDPR or as explicitly detailed in our communications with you.

Internal Administrative and Auditing Purposes: Personal information may be used for internal administrative purposes like auditing and data analysis to improve our service’s functionality and quality.

Security Measures: We use personal information to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and, when necessary, to prosecute those responsible for such activities.

These uses are illustrative and not exhaustive. For a more detailed explanation of how we utilize personal information, please review the “Use of Your Personal Data” section of our Privacy Policy. Should there be any changes to how we collect or use personal information, such as collecting additional categories of personal information or using it for materially different, unrelated, or incompatible purposes, we will update our Privacy Policy accordingly.

Disclosure of Personal Information for Business Purposes or Commercial Purposes

Over the past twelve months, we may have used or disclosed the following categories of personal information for business or commercial purposes, as outlined below:

Category A: Identifiers

This includes details such as your name, postal address, online identifier, Internet Protocol address, email address, or other similar identifiers.

Category B: Personal information categories

As listed under California Customer Records statute, this could include your telephone number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information.

Category D: Commercial information

This involves records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

Category F: Internet or other similar network activity

Information related to your interaction with our website, application, or advertisements, including browsing history, search history, and information regarding your interaction with an internet website, application, or advertisement.

It’s important to note that while these categories are identified under the GDPR, not all examples of personal information within these categories may have been disclosed. This reflects our good faith belief based on our knowledge that some of that information may have been disclosed.

Disclosing Personal Information for Business or Commercial Purposes:

When disclosing personal information for a business or commercial purpose, we adhere to strict contractual obligations. These contracts specify the purpose of the disclosure and require the recipient to keep the personal information confidential and restrict its use to performing the terms of the contract only. This ensures that your personal information is handled securely and in accordance with applicable privacy laws and standards.

Sale of Personal Information

As per the GDPR, the terms “sell” and “sale” encompass a broad range of activities involving the transfer of a consumer’s personal information to a third party in exchange for valuable consideration, which may not necessarily be monetary. This could include any form of benefit that the business might receive in return for sharing personal information.

Categories of Personal Information We May Sell:

In the last twelve months, we may have engaged in transactions that fall under the definition of “selling” personal information in the following categories:

Category A: Identifiers

This includes personal identifiers such as your name, address, email address, or other similar identifiers that can uniquely identify you.

Category B: Personal information

This category encompasses information listed under the California Customer Records statute, like contact details, financial data, and other personal information provided by consumers.

Category D: Commercial information

This involves information about transactions, purchase histories, or consumer preferences that reflect the consumer’s commercial behavior.

Category F: Internet or other similar network activity

This includes data related to your interaction with our website, application, or advertisements, such as browsing history, search history, and information on your interaction with internet websites, applications, or advertisements.

Clarification and Transparency:

It’s important to clarify that listing these categories does not necessarily mean all personal information within these categories was sold. This reflects our good faith belief based on our knowledge that some information from these categories may have been shared in exchange for valuable consideration.

We are committed to transparency and adhere to the strict guidelines of the GDPR and other relevant laws concerning the selling of personal information. Our practices are designed to respect your privacy rights and provide clear information about how your data is used and shared.

Share of Personal Information

We may share your personal information, as identified in the categories mentioned previously, with the following types of third parties:

Service Providers: These include companies that provide services on our behalf such as data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are permitted to use your personal information only in connection with services they perform for us and are obligated to protect your information under confidentiality agreements.

Payment Processors: We share personal information necessary for processing payments with our payment processors. These entities handle all aspects of payment processing and are bound by their privacy policies and security measures to safeguard your information.

Our Affiliates: We may share your personal information with our affiliates, meaning entities that control, are controlled by, or are under common control with us. This sharing enables us to provide you with information about products and services, both ours and those of our affiliates, that might interest you.

Our Business Partners: We may share your personal information with business partners to offer you certain products, services, or promotions. These partners are chosen carefully to ensure they align with our privacy standards and can provide valuable offerings to you.

ThirdParty Vendors: We may share your information with thirdparty vendors to whom you or your agents authorize us to disclose your personal information in connection with the products or services we provide to you. This might include third parties that offer complementary products or services that enhance your experience with our own offerings.

Each of these relationships involves careful consideration of how personal information is handled and shared. We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our thirdparty service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Sale of Personal Information of Minors Under 16 Years of Age

We take the privacy of minors very seriously and do not intentionally collect personal information from individuals under the age of 16 through our Service. However, it is important to note that some thirdparty websites we link to may collect such information. These sites operate under their own terms of use and privacy policies. We encourage parents and legal guardians to actively monitor their children’s Internet usage and to guide their children to never provide personal information on any websites without parental permission.

Sale of Personal Information of Minors: We adhere strictly to privacy laws regarding the handling of minors’ personal information. We do not sell the personal information of consumers who we know are under the age of 16 unless we receive affirmative authorization (“right to optin”):

From the consumer aged between 13 and 16 years.
From the parent or guardian of a consumer less than 13 years of age.

Consumers who have opted in to the sale of their personal information have the right to opt out at any time. To exercise the right to optout, you or your authorized representative can contact us directly.

Reporting Concerns: If you believe that a child under the age of 13 (or 16 in some jurisdictions) has provided us with personal information, please contact us immediately. Provide us with enough detail to identify the information in question, and we will take all necessary steps to delete it from our databases, in compliance with applicable laws.

Your Rights under the GDPR

If you are a resident of California, the GDPR provides you with specific rights regarding your personal information. Here’s a detailed look at your rights:

The Right to Notice: Before or at the point of collection, you have the right to be informed about the categories of Personal Data being collected and the purposes for which the Personal Data will be used.

The Right to Request You have the right to request the following details regarding your personal information:

The categories of personal information we have collected about you.
The sources from which the personal information was collected.
Our business or commercial purposes for collecting or selling that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you.
If we sold or disclosed your personal information for a business purpose, the categories of personal information that were sold or disclosed.

The Right to OptOut of the Sale of Personal Data: You have the right to direct us not to sell your personal information. You can exercise this right by contacting us with an optout request.

The Right to Delete Personal Data: You have the right to request the deletion of your personal information, subject to certain exceptions. Upon receiving and confirming your request, we will delete your personal information from our records and direct our service providers to do the same, unless:

Completing a transaction for which the personal information was collected, providing a service you requested, or performing our contract with you.
Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, or prosecuting those responsible for such activities.
Debugging to identify and repair errors affecting existing intended functionality.
Exercising free speech, ensuring another consumer’s right to free speech, or exercising another legal right.
Conducting public or peerreviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, where deletion of the information would likely render impossible or seriously impair the research, provided you have previously given informed consent.
Enabling solely internal uses reasonably aligned with your expectations based on your relationship with us.
Complying with a legal obligation.
Making other internal and lawful uses of the information compatible with the context in which you provided it.

The Right Not to be Discriminated Against: You have the right not to be discriminated against for exercising any of your rights. Discrimination may include, but is not limited to:

Denying goods or services to you.
Charging different prices or rates for goods or services, including granting discounts or other benefits, or imposing penalties.
Providing a different level or quality of goods or services to you.
Suggesting that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

These rights ensure that you have control over your personal information and are protected under California privacy laws. If you wish to exercise any of these rights, please contact us directly.

Do Not Sell My Personal Information

You have the right to opt out of the sale of your personal information. If you decide to exercise this right, you can contact us with a verifiable consumer request, and upon confirmation, we will cease the sale of your personal information.

Opting Out of Interest-Based Advertising:

If you wish to opt out of interest-based advertising and the potential sale of your personal information as defined under GDPR law, please follow these steps. It’s important to note that the opt-out process may vary depending on the technology used by our service providers, such as analytics or advertising partners:

Browser Settings: Most modern browsers offer ways to block third-party cookies, which can limit how your information is collected and used for advertising purposes. Adjusting your browser settings to block these cookies can be an effective way to opt out.

Industry Opt-Out Tools and Services: You can also use industry-wide opt-out tools like the ones provided by the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA). These tools allow you to opt out of receiving interest-based advertising from participating companies.

Network Advertising Initiative (NAI): http://optout.networkadvertising.org/

Digital Advertising Alliance (DAA): http://optout.aboutads.info/

Direct Opt-Out Links: Some of our service providers may have their own opt-out mechanisms. You can find these links on their websites, usually in the privacy policy or advertisements settings section.

Browser-Specific Opt-Outs:

Please be aware that any opt-out action you take is specific to the browser you use. If you use multiple browsers or devices, you’ll need to repeat the opt-out process on each one:

Google Chrome: Visit ‘Settings’ > ‘Privacy and security’ > ‘Cookies and other site data’ to manage cookie settings.

Mozilla Firefox: Go to ‘Options’ > ‘Privacy & Security’ > ‘Cookies and Site Data’ to configure your privacy settings.

Apple Safari: Choose ‘Preferences’ > ‘Privacy’ > ‘Manage Website Data’ to manage cookies and data.

Microsoft Edge: Navigate to ‘Settings’ > ‘Site permissions’ > ‘Cookies and site data’ to adjust cookie settings.

By taking these steps, you can effectively manage and opt out of the use of your personal information for interest-based advertising and other data practices as per GDPR requirements. If you need further assistance or have specific requests related to your personal data, please do not hesitate to contact us directly.

Website

You can opt out of receiving ads that are personalized as served by our Service Providers by following our instructions presented on the Service:

To opt out of receiving personalized ads served by our Service Providers, you can use the following industry-provided platforms which offer centralized control of targeted advertising preferences:

NAI’s Opt-Out Platform: You can visit the Network Advertising Initiative (NAI) to manage preferences regarding personalized ads by using their opt-out tool available at [NAI’s Choices](http://www.networkadvertising.org/choices/).
EDAA’s Opt-Out Platform: The European Digital Advertising Alliance provides a similar service where you can opt out of receiving personalized ads. Visit their platform at [Your Online Choices](http://www.youronlinechoices.com/).
DAA’s Opt-Out Platform: The Digital Advertising Alliance (DAA) also offers an opt-out tool for users in the United States. This can be accessed at [DAA Opt-Out](http://optout.aboutads.info/?c=2&lang=EN).

Important Note on How Opt-Outs Work:

Opting out from personalized ads will place a cookie on your computer that is unique to the browser you use to opt out. This cookie informs participating service providers that you have chosen not to receive personalized ads. Here are some important considerations:

Browser-Specific: The opt-out applies only to the browser in which you set it. If you use multiple browsers or devices, you need to perform the opt-out on each one.
Cookie Dependence: If you clear your browser’s cookies, you will also remove the opt-out cookie. This means you will need to opt out again if you still wish to avoid personalized ads.
Limitations: The opt-out does not mean you will stop seeing ads altogether. Instead, the ads will no longer be personalized based on your interests and web activity.

Maintaining your opt-out preferences requires consistent management, especially if you frequently clear your browser cookies or use multiple devices or browsers.

Mobile Devices

To manage personalized advertising and privacy settings on your mobile device, you have specific options depending on your operating system:

For Android Devices:

You can opt out of ads personalization using the Google advertising ID settings. Here’s how to access this setting:

Open the Settings app on your Android device.
Scroll down and tap on Google.
Tap on Ads.
Toggle Opt out of Ads Personalization to the on position.

By opting out, you will still see ads, but they may not be based on your interests, previous website visits, or demographic details.

For iOS Devices:

iOS offers a setting called “Limit Ad Tracking” that restricts the use of your data for targeted advertising. To enable this:

Open the Settings app on your iOS device.
Tap Privacy.
Scroll to and select Advertising.
Enable the Limit Ad Tracking option.

This setting will instruct apps not to use your Apple advertising ID to deliver targeted ads to your device.

Managing Location Information:

You can also control how your location information is used on your mobile device:

For Android: Go to Settings > Location and toggle it off, or manage app-specific permissions to use your location.
For iOS: Go to Settings > Privacy > Location Services, where you can turn off Location Services entirely or set app-specific permissions.

These settings provide you with greater control over your personal information and how it’s used in relation to advertising. It’s a good practice to regularly review these settings to ensure they align with your privacy preferences.

“Do Not Track” Policy

Our Service does not currently respond to Do Not Track (DNT) signals. However, it’s important to be aware that some third-party websites do track your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are concerned about being tracked by these third-party sites, you have the option to set your preferences in your web browser to indicate that you do not want to be tracked.

Enabling DNT in Your Browser:

Here’s how you can enable or disable the Do Not Track feature in some common web browsers:

Google Chrome

Open Chrome and click on the three dots in the upper right corner to open the menu.
Click on Settings.
Scroll down and click on Privacy and security.
Click on Cookies and other site data.
Find the Send a “Do not track” request with your browsing traffic option and toggle it on.

Mozilla Firefox

Open Firefox and click on the three horizontal bars in the upper right corner to open the menu.
Click on Options.
Select Privacy & Security from the left-hand side menu.
Scroll to the Send websites a “Do Not Track” signal that you don’t want to be tracked section.
Choose either Always or Only when Firefox is set to block known trackers.

Apple Safari

Open Safari and go to Preferences.
Click on the Privacy tab.
Check the box next to Ask websites not to track me.

Microsoft Edge

Open Edge and click on the three dots in the upper right corner to open the menu.
Click on Settings.
Select Privacy, search, and services from the left sidebar.
Under Privacy and services, find the Send Do Not Track requests option and turn it on.

Enabling DNT is a way to express your preferences to websites regarding tracking and cross-site tracking cookies. While not all websites will respect this setting, it can help reduce tracking by those that do. It’s also a good practice to review the privacy policies and settings of the websites you frequently visit to understand how they handle your data.

Children’s Privacy

Our Service is not designed for individuals under the age of 13, and we do not intentionally collect personally identifiable information from children under this age. We are committed to protecting the privacy of young children and adhere to the principles and regulations set forth in laws like the Children’s Online Privacy Protection Act (COPPA) in the United States, among other jurisdictions.

What to Do if Your Child Has Provided Us With Personal Data

If you are a parent or guardian and become aware that your child has provided us with Personal Data without your consent, please contact us immediately. Upon notification, we will take swift actions to remove such information from our servers.

Parental Consent

In jurisdictions where consent from a parent or guardian is required before collecting and using information from children under the age of 13 (or another specified age under local law), we will adhere to the following protocol:

Verification of Parental Consent: Before we collect any personal information from a child, we will take reasonable steps to verify that consent is given or authorized by the child’s parent or guardian. This may involve asking for consent directly through our platforms or using other methods to ensure that a parent or guardian has indeed given permission.
Use of Information: Any information collected with parental consent will be used only for the purposes specified at the point of collection. This is in line with our commitment to safeguard children’s privacy and ensure that personal data is handled appropriately.
Communication with Parents: We believe in maintaining open communication with parents or guardians. Should any part of our data collection or processing practices change, parents or guardians will be notified accordingly, allowing them to make informed decisions regarding their child’s continued use of our Service.

Contacting Us

If you need to contact us for any concerns related to children’s personal information, or to report unauthorized collection, you can reach us through the contact details provided on our website https://framehouse-portugal.pt . We take these matters very seriously and aim to address your concerns promptly and effectively.

Links to Other Websites

Our Service includes links to external websites that are not operated by us. When you click on a third-party link, you will be redirected to that third party’s website. We strongly recommend that you review the Privacy Policy of each site you visit.

Please be aware of the following considerations when using third-party links:

Different Policies and Practices: The privacy policies and practices of other websites can significantly differ from ours. These sites may collect, use, and share your information in ways that our Service does not. It is important to familiarize yourself with the privacy policies of these sites to understand how your information will be handled.

No Control Over Third-Party Sites: We do not have control over the content, privacy policies, or practices of any third-party sites. As such, we cannot accept responsibility or liability for their respective privacy strategies or data handling procedures.

Caution and Diligence: Exercise caution and use good judgment when providing any personal information on the internet, especially when dealing with third-party websites. Secure websites typically begin with “https” and include a lock symbol in the browser’s address bar.

If you have any concerns about the link you are about to click, or if something doesn’t seem right, it’s best to refrain from accessing that link until you are confident about the website’s credibility and privacy practices. Always protect your personal information by being proactive about security. If you encounter any issues related to privacy on a third-party site that you accessed through our Service, we encourage you to contact that site directly for resolutions and guidance.

Changes to this Privacy Policy

We occasionally update our Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Here’s how we handle updates and notify you about them:

Notification of Changes: Whenever we make changes to our Privacy Policy, we will announce these changes by posting the updated policy on our website. Additionally, we will notify you directly via email and/or through a prominent notice on our Service.

Effective Date: The changes become effective immediately upon posting the updated Privacy Policy on this page. We also update the “Last updated” date at the top of the Privacy Policy to reflect when the latest modifications were made.

Reviewing Updates: You are encouraged to review our Privacy Policy periodically to stay informed of any updates. By continuing to use our Service after these changes are made, you are agreeing to the revised policy.

Keeping yourself informed of any changes to our Privacy Policy helps ensure you are always aware of how your personal information is collected, used, and shared. If you have any questions about these changes or any aspect of our Privacy Policy, please do not hesitate to contact us directly.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By visiting this page on our website: https://www.framehouse-portugal.pt/contacts